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The only thing worse than training employees and losing them is not training them and keeping them.

– Zig Ziglar
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Training Isn’t Optional. It’s the Difference Between Average and Elite

Training is something you do, not something you did. Great dealerships make automotive training part of their DNA, embracing it daily at every level. The most successful dealers know that training from professional automotive sales trainers brings the highest return on investment. Your customers feel it in every interaction from that first phone call to the final delivery.

You would never trust your health to an untrained doctor or your legal matters to an untrained lawyer. So why would your customers trust the second largest purchase of their lives to an untrained car salesperson? Training reduces staff turnover, boosts job satisfaction, and improves productivity across your dealership. Having knowledgeable, confident, and happy employees creates better customer interactions and drives higher CSI scores.

Take Your Team to New Heights

The Complete Training Arsenal

01

Sales & Service Training

Car Sales Training

  • The traditional, modern and virtual road to the sale training.
  • The 8 ways to sell training.
  • Walkaround training.
  • Prospecting and Generating Referrals training.
  • Phone Sales training.
  • Video Communication training.
  • Inbound/Outbound phone scripts training
  • CRM Processes & usage training.
  • Time Maximization training.
  • Closing Skills training.

Automotive Internet Selling & Phone Sales

  • Phone Training.
  • The road to the appointment training.
  • Objections/rebuttals training.
  • Inbound/Outbound phone scripts training.
  • Escalating Written Communication to a Phone Call training.
  • Lead Handling training.
  • Social Media DMs training.
  • Chat Tactics, Communications and strategy training.
  • Leveraging the power of video through sales and communication training.
  • Follow-up and Engagement Processes training.

Dealership Sales Training

  • First Impression/Body Language Training
  • Inbound /Outbound Phone Call Training
  • Inbound/Outbound Text Messaging Training
  • Inbound/Outbound Email Training
  • Receptionist Specific CRM Training
  • Appointment Handling/Process Training
  • Showroom Floor Meet and Greet Training
  • Showroom Floor Client to Sales Handoff Training
  • Showroom Environment Awareness Training
  • Showroom Etiquette Training

Time Maximization & Organization

  • Daily Organization Training
  • First Things First Training
  • The Time Matrix Training
  • Weekly Planning Training
  • Effective Meetings Training
  • Avoiding Distractions Training
  • Work-Life Balance Training
  • Mission-Driven Tasks Training
  • Interruption Avoidance Training
  • Buying Time/Delegation Training
02

Specialized Department Training

Service BDC

  • Appointment training (generation and completion)
  • CRM training
  • Recruiting, staffing, and onboarding training
  • Inbound and outbound phone call training
  • Inbound and outbound text message training
  • Inbound and outbound email training
  • Video communications training
  • Objections and rebuttal training
  • Lead and referral generation training
  • Operations training

Automotive CRM Training

  • Action plan training
  • CRM process training
  • Email template strategy training
  • Science of communication training
  • Best practices training
  • Lost opportunity prevention training
  • CRM time maximization training
  • BombBomb and video training
  • Outbound and inbound phone script training
  • Turn your CRM into an ATM training

Data & Equity Mining

  • Data mining and equity mining strategy training
  • Appointment training (generation and completion)
  • CRM training
  • Data mining and equity mining software training (AutoAlert, etc.)
  • Recruiting, staffing, and onboarding training
  • Inbound and outbound phone calls, text, and email training
  • Video communications training
  • Objections and rebuttal training
  • Lead and referral generation training
  • Operations training

Special Finance

  • Special finance strategy training
  • CRM training
  • Recruiting, staffing, and onboarding training
  • Inbound and outbound phone call training
  • Inbound and outbound text message and email training
  • Video communications training
  • Objections and rebuttal training
  • Lead and referral generation training
  • Operations training
  • Appointment training (generation and completion)
03

Leadership & Growth

Management & Leadership Strategy Development

  • Mindset training
  • Team building training
  • Time maximization training
  • Effective meetings training
  • Communication skills and one-on-one training
  • Employee prospecting training
  • New hire onboarding training
  • Accountability and responsibility training
  • Goals and projections training
  • ROI training

Marketing & Branding

  • Automotive website training
  • SEO training
  • Pay-per-click (SEM) training
  • Video and YouTube training
  • Social media training
  • Marketing and advertising ROI training
  • Google Analytics training
  • Googleopoly strategy training
  • Third-party lead source provider and online classified training
  • Cross-promotional marketing and community involvement training

FranklinCovey Training

  • The 7 Habits of Highly Effective People training
  • Mindset training
  • Mission statement training
  • Time management training
  • Daily and weekly planning training
  • Organization training
  • Communication training
  • Team building training
  • Work-life balance training
  • Sharpen the Saw training

Automotive Recruitment Training

  • Ad creation training
  • Ad posting training (social and job sites)
  • Job description training
  • Candidate qualification training
  • Interview questions training
  • Interview tactics training
  • Pay plan creation training
  • Employee reviews training
  • Onboarding training
  • HR value package proposition training

Training Your Way:
Flexible Delivery Methods

delivery methods

Onsite Training

A Dealer Synergy Certified Trainer will deliver training, in person, at your dealership, in the space of your choice. This also includes going LIVE, on the phones, or running your department with our show, do not tell approach.

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24/7 Virtual Auto Sales Training

24/7 on-demand training. Train where you want and when you want, with our Bradley On-Demand training platform. Our platform boasts over 9000 training modules with a curriculum for all departments and roles at the dealership.

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Phone Coaching

These 45-minute phone coaching sessions happen over the phone, on a recorded conference call line, with a Dealer Synergy Certified Trainer, and covers role-playing, script training, Dealer Synergy philosophies, and much more.

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Virtual Learning Environments

Taught in group settings via Zoom and Google Classroom, these interactive sessions create a collaborative learning experience with students from dealerships worldwide. Perfect for structured assignments, testing, and accountability.

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Live Events & Workshops

Dealer Synergy holds various workshops and conferences throughout the year, including our bi-annual Internet Sales 20 Group, Internet Director Immersion Workshops, and FranklinCovey Workshops.

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MCS Community

The Millionaire Car Salesman community serves as the perfect platform for 30,000 members to collaborate and learn from one another. Our group consists of the top automotive dealerships, dealer groups, and sales people in the world.

Trusted By

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nada
podium
cox automotive white
toyota white
nada
podium
cox automotive white
image cta bg scaledDealers Synergy dealership growth strategy chart showing training implemented, industry average, and dealership quarterly performance improvement

Get your FREE Dealership or Individual Strategy Session

No cost, no obligation.

Discover what is holding your dealership back from selling more cars, more often, and more profitably.

What the Top Car Sales Pros Say About Dealer Synergy

Dealer Synergy works with high-performing salespeople and dealership teams who care about process, consistency, and results. The best in the business rely on Dealer Synergy to sharpen their skills, close more deals, and build repeatable success.

shape cody carter Cody Carter
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Automative Sales Program

Dealer Synergy transformed my sales process, helping me generate over $5 million in gross profit.

Cody Carter

Toyota

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shape crissy burton scaled Crissy Burton
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Automative Sales Program

Shout out to Shawn and Dealer Century for having me at this amazing conference. Um, 3 days of gaining so much knowledge. Um, I’m just super excited to be a part of the Millionaire Car Salesman Group. Um, networking with all these amazing people from the dealers, the people that are coming up in the industry. Um, I’m just super excited.

Crissy Burton

Hyundai

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shape chianti rainey scaled Chianti Rainey
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Automative Sales Program

Dealer Synergy has been a transformative force for our 19 dealerships. Their unwavering support streamlined our internet sales processes and sales operations, elevating our overall performance to new heights. We are immensely grateful for their insights, strategic planning, and unparalleled support, particularly in customizing their online training platform to meet our specific needs and branding

Chianti Rainey

Ford

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shape cody carter Cody Carter
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Automative Sales Program

Dealer Synergy transformed my sales process, helping me generate over $5 million in gross profit.

Cody Carter

Toyota

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shape crissy burton scaled Crissy Burton
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Automative Sales Program

Shout out to Shawn and Dealer Century for having me at this amazing conference. Um, 3 days of gaining so much knowledge. Um, I’m just super excited to be a part of the Millionaire Car Salesman Group. Um, networking with all these amazing people from the dealers, the people that are coming up in the industry. Um, I’m just super excited.

Crissy Burton

Hyundai

hyundai scaled
shape chianti rainey scaled Chianti Rainey
quote icon

Automative Sales Program

Dealer Synergy has been a transformative force for our 19 dealerships. Their unwavering support streamlined our internet sales processes and sales operations, elevating our overall performance to new heights. We are immensely grateful for their insights, strategic planning, and unparalleled support, particularly in customizing their online training platform to meet our specific needs and branding

Chianti Rainey

Ford

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FAQs: Automotive Sales Training for Dealerships

Automotive sales training teaches your team how to handle real dealership situations including phone ups, internet leads, walk-ins, objections, closing, and follow-up. Good programs cover the full sales process from first contact to delivery, plus specialized tracks for BDC, internet sales, and management.

Daily. Sales training is something you do, not something you did. The best dealerships build short training sessions into their daily routine instead of relying on one-day seminars that fade fast. Continuous training is what separates average stores from top performers.

Yes when the training is built for automotive and reinforced with accountability. Untrained reps cost you deals on phone ups, walk-ins, and internet leads every day. Proper training cuts staff turnover, lifts CSI scores, and converts more of the traffic you are already paying for.

The core areas are phone skills, internet lead handling, the road to the sale, walkarounds, objections and rebuttals, closing, CRM use, video communication, follow-up, and time management. Departments like BDC and showroom need their own specific tracks since the work is different.

Online training runs 24/7 so your team can train around their schedule without losing floor time. In-person training brings a certified trainer onsite to work directly with your staff on the phones and showroom floor. The best programs combine both, plus phone coaching and live virtual classes so the learning sticks.


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Stop Talking About Success. Start Training For It.

the longer you wait,
the more money you’re losing…

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