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Ask your Team Questions
December 30, 2013

Your success is directly related to your team’s success. It’s your responsibility to remove any hindrance, roadblock or distraction negatively affecting their results, energy, morale and efforts. Here are just a few questions that you can ask your team to help discover these possibilities:

  • Is there anything slowing you down as you perform your duties each day?

  • Is there anything slowing you down as you perform your duties each day?

  • What can I do to help you perform to your highest capacity?

  • Do you have everything you need to do your job?

  • What are some, if any, challenges you are facing?

  • What is the most challenging objection you hear and would like help overcoming?

  • What is your strongest rebuttal to overcome Price? Availability? Convenience? Research? Credit? Hate Buying A Car?

  • If you were me what could I do differently to make your experience better?

  • If you were the customer what could we do better as a company to make their experience better?

About Joe Cala

Joe has a total of 12 years in the automotive industry, holding positions from Sales Person to Used Car Manager, New Car Manager to Internet Sales Manager, and eventually Internet Director. A licensed and ordained minister since 1999, Joe is founder of Today’s Living Ministries and, as well as the creator of the Next Step Visitor Follow Up System, a visitor assimilation system for churches that is used all around the world for visitor retention and congregation member connection. Originally, from the Jersey Shore, Joe has traveled and relocated around the United States before recently moving back to Jersey to become Dealer Synergy’s General Manager.